You can reach our Customer Happiness Team by phone on 01603 281869 or Live Chat (9am-7pm Mon-Fri and 9am-1pm Sat). If we are unable to resolve your complaint, you can refer it to Retail ADR at: Retail ADR 12 Walker Avenue Stratford Office Village Wolverton Mill Milton Keynes MK12 5TW 020 3540 8063 When you join Naked Wines, we collect personal information about you to enable us to process and deliver your order.
Open tracking uses a one pixel by one pixel clear GIF image, which is stored as a temporary file on the user's computer or mobile device.When this image is downloaded, Adestra registers the email recipient as having opened an email.We honour vouchers honestly earned from our partners, but the majority of our money-off vouchers (and some of our gift vouchers) are for new customers only. We reserve the right to modify or cancel our vouchers/offers without notice.So if you're an existing customer who has already used a voucher, you won't be able to redeem a second one, but you're welcome to pass it to a friend! Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the website (usually around four weeks).This includes statistics around email opening and clicks gathered using industry standard technologies.
All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
You can opt out of allowing us to provide this data to third parties by visiting your contact preferences in 'My Account'.
If you registered with Naked Wines before 27/1/2016 the above data will not be shared.
If you opt-out of emails and / or texts and / or direct mail from Naked Wines, you will only be contacted by us regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and non-marketing e-mails.
By providing registration information for the first time after 27/1/2016, you agree that your name, email address and home address, but no other registration information, may be provided to third parties for marketing purposes.
We use a third party provider, Adestra, to deliver our marketing emails.